Refund and Return Policy

At Serenities Hill Co, we are committed to providing you with high-quality, handcrafted candles. We understand that sometimes returns are necessary. This policy outlines our guidelines for returns and refunds.

1. Returns

We accept returns of unused and undamaged candles within 14 days of the original purchase date. To be eligible for a return, the candle must be in its original packaging and in resalable condition.

To initiate a return, please follow these steps:

1. Contact our customer support team at [Your Email Address] to request a return authorization. Please include your order number and the reason for the return.
2. Once your return is authorized, we will provide you with instructions on how to return the item.
3. Carefully package the candle to prevent damage during shipping. We recommend using the original packaging if possible.
4. Ship the candle to the address provided in the return authorization. You are responsible for the return shipping costs.

2. Refunds

Once we receive your returned candle and verify that it meets our return criteria, we will process your refund. Refunds will be issued to the original payment method used for the purchase.

Please note the following regarding refunds:

• Shipping costs are non-refundable.
• It may take 5-10 business days for the refund to appear on your credit card statement, depending on your bank.
• If the candle is not returned in its original condition, we reserve the right to refuse a refund or deduct a restocking fee.

3. Exchanges

We currently do not offer direct exchanges. If you would like to exchange a candle for a different scent or size, please return the original candle following the return process outlined above and place a new order for the desired item.

4. Damaged or Defective Items

If you receive a damaged or defective candle, please contact us immediately at [Your Email Address] with photos of the damaged item and packaging. We will work with you to resolve the issue, which may include a replacement or a full refund.

5. Non-Returnable Items

The following items are non-returnable:

• Gift cards
• Sale items
• Custom-made or personalized candles

6. Cancellation Policy

You may cancel your order within 24 hours of placing it. To cancel your order, please contact us immediately at [Your Email Address]. If your order has already been shipped, you will need to follow the return process outlined above.

7. Contact Us

If you have any questions about our refund and return policy, please contact us at [Your Email Address].

Serenities Hill Co
[Your Physical Address (Optional)]
[Your Phone Number (Optional)]