FAQ / Shipping & Policies
Everything you need to know before placing your order — from processing times and shipping to candle safety, wax melt use, and product care.
Order Processing & Shipping
Processing Time
Orders are typically processed within 3–5 business days.
Shipping
Shipping times vary based on location and carrier.
Tracking
Tracking information will be provided once your order ships.
Returns, Exchanges & Damaged Items
Returns & Exchanges
Due to the nature of our products, all sales are final. If there is an issue with your order, please contact us and we will work to make it right.
Damaged Items
If your order arrives damaged, please contact us within 48 hours with photos of the item and packaging so we can resolve the issue.
Candle & Wax Melt Safety
Candle Safety
Always burn candles within sight. Keep away from flammable materials, children, and pets. Never leave a burning candle unattended.
Wax Melt Safety
Use wax melts only in approved wax warmers. Do not add water. Do not touch melted wax while hot.
Children & Pets
Keep candles, warmers, wax melts, and fragrance products out of reach of children and pets.
Handcrafted Product Disclaimer
All products are handcrafted, so slight variations in color, appearance, texture, and finish may occur.
Scent strength may vary depending on room size, warmer type, airflow, and the amount of wax used.
Common Questions
How strong are your scents?
Our candles and wax melts are designed for strong, enjoyable fragrance. Scent strength may vary based on room size, airflow, and usage.
How do wax melts work?
Place wax melts in an approved warmer. As the wax warms, it releases fragrance into the room without a flame.
Can I mix wax melts?
Yes. You can mix compatible scents to create your own custom fragrance experience.
Do I need a special warmer?
Use a standard approved wax warmer designed for wax melts.
Still Have Questions?
We’re here to help you choose the right scent, understand your order, or resolve any issue.