Veteran-Owned | Hand-Poured Small Batch Candles
Seen us at a market? Shop our favorites here
Veteran-Owned | Hand-Poured Small Batch Candles
Seen us at a market? Shop our favorites here
Thank you for shopping at Serenities Hill Co! This shipping policy outlines our procedures for shipping your handcrafted candles.
1. Processing Time
Orders are typically processed within 1-3 business days. Please note that processing time may be longer during peak seasons or holidays. We hand-pour our candles in small batches to ensure the highest quality, which may slightly increase processing times.
2. Shipping Rates
Shipping rates are calculated based on the weight of your order and the destination address. You can view the shipping cost during the checkout process before completing your purchase. We offer several shipping options, including:
3. Shipping Carriers
We primarily use [Shipping Carriers, e.g., USPS, UPS, FedEx] to ship our orders. You will receive a tracking number via email once your order has been shipped, allowing you to track its progress.
4. Shipping Destinations
We currently ship to addresses within the United States. We do not ship internationally at this time. We are unable to ship to P.O. Boxes or APO/FPO addresses.
5. Delivery Time
Delivery time depends on the shipping method selected and the destination address. Please refer to the estimated delivery times provided during checkout. Serenities Hill Co is not responsible for delays caused by the shipping carrier, weather conditions, or other unforeseen circumstances.
6. Order Tracking
You can track your order using the tracking number provided in your shipping confirmation email. If you have any questions about your order’s status, please contact our customer support team at [Your Email Address].
7. Shipping Address
Please ensure that your shipping address is accurate and complete. Serenities Hill Co is not responsible for orders shipped to incorrect or incomplete addresses. If you need to update your shipping address after placing an order, please contact us immediately at [Your Email Address]. We will do our best to accommodate your request, but we cannot guarantee that we will be able to make changes once the order has been processed.
8. Damaged or Lost Packages
If your package arrives damaged, please contact us immediately at [Your Email Address] with photos of the damaged item and packaging. We will work with you to resolve the issue, which may include a replacement or a refund.
If your package is lost in transit, please contact us at [Your Email Address]. We will file a claim with the shipping carrier and work with you to resolve the issue.
9. Contact Us
If you have any questions about our shipping policy, please contact us at [Your Email Address].
Serenities Hill Co
[Your Physical Address (Optional)]
[Your Phone Number (Optional)]
